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Bellway Homes

In just under 70 years, Bellway has grown from a small, family-owned firm to one of the most successful house builders in the UK and have earned an enviable reputation, built on the pillars of quality, service and trust. Elite is contracted to multiple regions of Bellway Homes providing exceptionally high levels of Customer Care Remediation.

Ms Knowles - March 2022

"Everything was just brilliant thank you. The quality of workmanship, customer service, punctuality, cleanliness and attitude of staff was perfect!"

5 Star

Mr Mitchell - March 2022

"I have had two recent visits. The first on Tuesday 1st March (plastering) and yesterday, 9th March (painting). I am more than happy with the quality of the work carried out, the customer service, punctuality, cleanliness and overall attitude of the gentlemen that carried out the work. Both are clearly very good at their trade and I would certainly recommend Elite Maintenance to others (in fact, I already have done based on previous interaction with you).

"10 out of 10. Please pass on my sincere thanks to both individuals."

5 Star

Mr Wood - January 2022

"Just wanted to say a massive thank you to the guys that have been with us most of the week, especially the kitchen fitter. My kitchen is now wonderful rather than the eyesore that it was. The guys were brilliant and I am always happy to have Elite in my house!"

5 Star

Ms Robinson - November 2021

"The operative arrived promptly. He carried out the work required efficiently with a high quality of workmanship. The cleanliness and attitude were also of a very high standard."

5 Star

Ms Illsley - November 2021

"Elite Maintenance have always been so courteous when entering my home. They remove their boots and when they have finished work they always tidy up afterwards. The workmanship has been very good and I would recommend Elite to anyone."

5 Star

Ms. Monga - June 2021

“Gary and his buddy (sorry I can't remember his name) were absolutely brilliant.

"All of the criteria - 'quality of workmanship, customer service, punctuality, cleanliness and attitude of staff' can be marked as excellent. They took charge of the list of issues that was provided to them and took the headache away from us (the homeowners), which is exactly what should happen but doesn't in most cases. So very well done.

"Also, I should point out, Rebecca in customer care who booked the appointment for Gary on the 4th of June was extremely polite and professional. Furthermore, the entire appointment booking system - I found it to be very sophisticated indeed. Contact the customer by phone followed by a detailed confirmation email with the operators turning up on time (and on the day they are supposed to) and well prepared. Well done Elite.”

5 Star

Ms Turner - April 2021

"We recently had an Elite representative attend our property to conduct a thermal imaging survey. This lady was very meticulous in her approach to the task and, above all, knowledgeable and very helpful. I highly recommend her thermal imaging techniques.

"Coupled with this, Elite also attended to install a heated towel rail in our en suite. Once again highly professional and very courteous.

"I cannot thank Elite enough."

5 Star

Ms Sartain-Berry - April 2021

"The guys who attended our property did an excellent job. The task lasted all day but we never heard a single complaint or grumble. The workmanship was excellent and we are so grateful that they were there to help us."

5 Star

Mr Gale - March 2021

"Hi Emily,

"Thank you for your support & calls followed up by emails too. I wanted to say that I have had the most superb experience from yourself & also of having works carried out at my home.

"Your works team were absolutely outstanding, polite, superbly efficient, & nothing was too much for them. They even cleaned up afterwards & ran their vacuum around. Their workmanship & professionalism was outstanding. An absolute pleasure to have met these gents & to have had works carried out to such high standards. They were also very covid alert. We made sure we had plenty of sanitiser & wipes for them to use if needed. 

"If I need work completing in the future I will definitely be contacting you to have works carried out.

"Kindest Regards"

5 Star

Mr & Mrs Johnson - March 2020

"The Works were finished today & I would like to put on record our appreciation of how professional, thorough & pleasant the staff from Elite Maintenance & Stone Scaffolding have all been in carrying out the work. Particular mention should be made of Andy, Jim, Carl & Jess.

"Thanks to all."

5 Star

Mr Bell - February 2020

"A BIG thank you to Elite Maintenance for replacing the faulty cold water expansion vessel.

"The gentleman was very professional, considerate & knowledgeable and the system is now in full working order.

"Many thanks."

5 Star

Mr Woodward - January 2020

"Excellent guy who dealt with the interior (painting). He was tidy, clean, did a great job & was very considerate. The other guy that came to do the sealant was also excellent - polite, clean & a great job.

"I would recommend Elite Maintenance to others."

5 Star

Miss Rigarlsford - November 2019

"Thank you so much for organising such great professionals to come yesterday & today. 

I’m chuffed to bits with the finish. 

Job well done to all involved on this!"

5 Star

Mr Wyles - November 2019

"The gent who came out was really professional & did the job without any issues. He was efficient & finished the work within the given timeframe. Despite it being a staircase job he made it as easy as possible for me & my family not to be disrupted."

5 Star

Mr Donaldson - October 2019

“Excellent customer service based approach to business rarely found these days”

5 Star

Miss Wilson - October 2019

“Great staff - job done!”

5 Star

Mr Martin - October 2019

“I just wanted to give some feedback as after losing the will to live with all of the previous contractors who attended, Jamie who came out today was amazing! He completed all the works so well!”

5 Star

Mr Rosser - September 2019

“Friendly approach No mess Efficient work.”

5 Star

Mr & Mrs Brooks - September 2019

“Theo that attended was fantastic.”

5 Star

Mrs Swindale - August 2019

“We are happy with the works complete. He was on time and cleaned up.” 

5 Star

Mrs Weston - August 2019

"I’m very much happy with the works. He was polite & cleaned when finished."

5 Star

Mr & Mrs Benson - July 2019

"The flooring guy did an incredible job, such a great tradesman."

5 Star

Mr & Mrs Ball - July 2019

"Yes, we're are happy with the works. Your lads are very switched on and were polite, on times and cleaned up when finished."

5 Star

Mrs Waites - July 2019

"I have been very impressed with the service I have recently received from Elite contractors.

Incredibly helpful, friendly and professional on all occasions.

The operatives were exceptionally courteous and carried out all the work in a diligent manner with as little disruption as possible.

Timekeeping and communications were excellent. 

Thank you!"

5 Star

Mrs Lissaman - June 2019

“Happy with the works following the fixing of the door.”

5 Star

Miss Danks - June 2019

“Yes I am happy with the works completed. It has made such a difference. Patrick was very knowledgeable. He was on time and polite. Very happy.”

5 Star

Mr Brabbins - June 2019

“Everything is working. He was on time, polite and cleaned up once finished.”

5 Star

Mr Flanagan - May 2019

"Hi Carl (Burgess, Elite Maintenance Contracts Manager). Where to start?! I would like to thank you for the work your lads did on my house. Specifically Aaron, Martin & Ian. 

I would also like to thank you for your quick response dealing with the faults on my house. More was done in 3 weeks than we’ve managed to get done in 2 years, so thanks for sorting all the trades. 

The lads mentioned were absolutely phenomenal. I couldn’t fault their work / ethic - it was faultless. 

They always contacted me with every stage of their work to keep me updated & share their ideas to get the job done. Their workmanship was quality & my wife is over the moon with what they have done. 

The house looks showroom standard. We can finally relax & start putting our own touches to the house bar a couple of snags which have been ongoing. 

I have been assured they will be sorted by the lads who done the work as I would be grateful of them finishing any remaining work safe in the knowledge it will be to such a good standard. 

I would be grateful if you could pass on my thanks from myself & my wife to the lads, they’ve been amazing & couldn’t have asked for better guys. 

Thanks again for you’re help speeding this all up for us, we can now get on with enjoying the summer. 

My wife especially likes the wine rack feature the chippys made!

Thanks again."

5 Star

Mr Forry - May 2019

“Yes, yeah we are happy with the works completed. The lads were very good.”

5 Star

Miss Willerton-Gill - May 2019

“So good - couldn't have been better. They were very helpful, explained everything to me & checked that I was happy with everything before leaving. Can't recommend enough.”

5 Star

Mrs Whitfield - April 2019

"My husband got home and commented that 'it was much better than before'. The operative was polite, friendly, courteous and very contentious. I had to leave the property for the school run and had no worries with leaving him at the property."

5 Star

Miss Sheward - April 2019

"We are happy with the works he was lovely, polite and on time."

5 Star

Mr Davies - April 2019

"Everything is completed and am happy with this."

4 Star

Mrs Awais - April 2019

"We are happy with the works completed. They were on time and cleaned up once finished."

5 Star

Mr Dickens - April 2019

"Everything went smoothly and the lads were sound."

5 Star

Mr Shurahi - April 2019

"I am happy with the works. They were on time. polite and cleaned once finished. They were a good bunch of guys."

5 Star

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