In just under 70 years, Bellway has grown from a small, family-owned firm to one of the most successful house builders in the UK and have earned an enviable reputation, built on the pillars of quality, service and trust. Elite is contracted to multiple regions of Bellway Homes providing exceptionally high levels of Customer Care Remediation.
Ms. Monga - June 2021
“Gary and his buddy (sorry I can't remember his name) were absolutely brilliant.
"All of the criteria - 'quality of workmanship, customer service, punctuality, cleanliness and attitude of staff' can be marked as excellent. They took charge of the list of issues that was provided to them and took the headache away from us (the homeowners), which is exactly what should happen but doesn't in most cases. So very well done.
"Also, I should point out, Rebecca in customer care who booked the appointment for Gary on the 4th of June was extremely polite and professional. Furthermore, the entire appointment booking system - I found it to be very sophisticated indeed. Contact the customer by phone followed by a detailed confirmation email with the operators turning up on time (and on the day they are supposed to) and well prepared. Well done Elite.”
Ms Turner - April 2021
"We recently had an Elite representative attend our property to conduct a thermal imaging survey. This lady was very meticulous in her approach to the task and, above all, knowledgeable and very helpful. I highly recommend her thermal imaging techniques.
"Coupled with this, Elite also attended to install a heated towel rail in our en suite. Once again highly professional and very courteous.
"I cannot thank Elite enough."
Ms Sartain-Berry - April 2021
"The guys who attended our property did an excellent job. The task lasted all day but we never heard a single complaint or grumble. The workmanship was excellent and we are so grateful that they were there to help us."
Mr Gale - March 2021
"Thank you for your support & calls followed up by emails too. I wanted to say that I have had the most superb experience from yourself & also of having works carried out at my home.
"Your works team were absolutely outstanding, polite, superbly efficient, & nothing was too much for them. They even cleaned up afterwards & ran their vacuum around. Their workmanship & professionalism was outstanding. An absolute pleasure to have met these gents & to have had works carried out to such high standards. They were also very covid alert. We made sure we had plenty of sanitiser & wipes for them to use if needed.
"If I need work completing in the future I will definitely be contacting you to have works carried out.
Mr & Mrs Johnson - March 2020
"The Works were finished today & I would like to put on record our appreciation of how professional, thorough & pleasant the staff from Elite Maintenance & Stone Scaffolding have all been in carrying out the work. Particular mention should be made of Andy, Jim, Carl & Jess.
"Thanks to all."
Mr Bell - February 2020
"A BIG thank you to Elite Maintenance for replacing the faulty cold water expansion vessel.
"The gentleman was very professional, considerate & knowledgeable and the system is now in full working order.
Mr Woodward - January 2020
"Excellent guy who dealt with the interior (painting). He was tidy, clean, did a great job & was very considerate. The other guy that came to do the sealant was also excellent - polite, clean & a great job.
"I would recommend Elite Maintenance to others."
Miss Rigarlsford - November 2019
"Thank you so much for organising such great professionals to come yesterday & today.
I’m chuffed to bits with the finish.
Job well done to all involved on this!"
Mr Wyles - November 2019
"The gent who came out was really professional & did the job without any issues. He was efficient & finished the work within the given timeframe. Despite it being a staircase job he made it as easy as possible for me & my family not to be disrupted."
Mr Donaldson - October 2019
“Excellent customer service based approach to business rarely found these days”
Miss Wilson - October 2019
“Great staff - job done!”
Mr Martin - October 2019
“I just wanted to give some feedback as after losing the will to live with all of the previous contractors who attended, Jamie who came out today was amazing! He completed all the works so well!”
Mr Rosser - September 2019
“Friendly approach No mess Efficient work.”
Mr & Mrs Brooks - September 2019
“Theo that attended was fantastic.”
Mrs Swindale - August 2019
“We are happy with the works complete. He was on time and cleaned up.”
Mrs Weston - August 2019
"I’m very much happy with the works. He was polite & cleaned when finished."
Mr & Mrs Benson - July 2019
"The flooring guy did an incredible job, such a great tradesman."
Mr & Mrs Ball - July 2019
"Yes, we're are happy with the works. Your lads are very switched on and were polite, on times and cleaned up when finished."
Mrs Waites - July 2019
"I have been very impressed with the service I have recently received from Elite contractors.
Incredibly helpful, friendly and professional on all occasions.
The operatives were exceptionally courteous and carried out all the work in a diligent manner with as little disruption as possible.
Timekeeping and communications were excellent.
Mrs Lissaman - June 2019
“Happy with the works following the fixing of the door.”
Miss Danks - June 2019
“Yes I am happy with the works completed. It has made such a difference. Patrick was very knowledgeable. He was on time and polite. Very happy.”
Mr Brabbins - June 2019
“Everything is working. He was on time, polite and cleaned up once finished.”
Mr Flanagan - May 2019
"Hi Carl (Burgess, Elite Maintenance Contracts Manager). Where to start?! I would like to thank you for the work your lads did on my house. Specifically Aaron, Martin & Ian.
I would also like to thank you for your quick response dealing with the faults on my house. More was done in 3 weeks than we’ve managed to get done in 2 years, so thanks for sorting all the trades.
The lads mentioned were absolutely phenomenal. I couldn’t fault their work / ethic - it was faultless.
They always contacted me with every stage of their work to keep me updated & share their ideas to get the job done. Their workmanship was quality & my wife is over the moon with what they have done.
The house looks showroom standard. We can finally relax & start putting our own touches to the house bar a couple of snags which have been ongoing.
I have been assured they will be sorted by the lads who done the work as I would be grateful of them finishing any remaining work safe in the knowledge it will be to such a good standard.
I would be grateful if you could pass on my thanks from myself & my wife to the lads, they’ve been amazing & couldn’t have asked for better guys.
Thanks again for you’re help speeding this all up for us, we can now get on with enjoying the summer.
My wife especially likes the wine rack feature the chippys made!
Mr Forry - May 2019
“Yes, yeah we are happy with the works completed. The lads were very good.”
Miss Willerton-Gill - May 2019
“So good - couldn't have been better. They were very helpful, explained everything to me & checked that I was happy with everything before leaving. Can't recommend enough.”
Mrs Whitfield - April 2019
"My husband got home and commented that 'it was much better than before'. The operative was polite, friendly, courteous and very contentious. I had to leave the property for the school run and had no worries with leaving him at the property."
Miss Sheward - April 2019
"We are happy with the works he was lovely, polite and on time."
Mr Davies - April 2019
"Everything is completed and am happy with this."
Mrs Awais - April 2019
"We are happy with the works completed. They were on time and cleaned up once finished."
Mr Dickens - April 2019
"Everything went smoothly and the lads were sound."
Mr Shurahi - April 2019
"I am happy with the works. They were on time. polite and cleaned once finished. They were a good bunch of guys."
Miss Haywood - March 2019
"We area happy with the works completed. He was punctual, polite and clean/tidy."
Mr Smart - February 2019
"Very good. Nice guys, punctual, polite very friendly & professional. Did a great job."
Miss Zalepa - December 2018
"The guys were excellent, they left no mess. Thank you very much."
Mrs Read - December 2018
"We are happy with the new handrail."
Ms & Mr Elsworthy - December 2018
"I am happy with the plinth fitted, he did a good job all neat and tidy."
Mr Carson - November 2018
"All works completed by Elite are fantastic, he was a good lad and polite."
Mr & Mrs Brooks - October 2018
“We have had a number of your tradesmen carry out various works to our property and we just wanted to say how much we have appreciated what they have done.
Painter/decorator Ian was very conscientious in how he worked within our home ensuring that his work areas were protected and left very tidy/clean when finished. The standard of work was excellent. We did not feel disrupted because of his personable and professional manner.
Recently John the electrician was also very conscientious in how he worked within our home making sure that he caused as little disruption as possible. We did not feel disrupted due to the manner in which John conducted himself; personable, courteous and professional. And again the standards of work were impeccable.
Also Lee replaced the personnel door and frame and again the same level of courtesy, minimal disruption and very high standards of workmanship were received.
Ian the painter/decorator visited again to make good following the above recent works; and again we really appreciated the fantastic service.
It is clear that your team have a very strong work ethic and take pride in what they do.
Please pass on our appreciation to them all.
Mr Hudson - September 2018
"From the moment we were passed over to Paul and (the Elite) team, the service has been truly outstanding. They have communicated in a professional way and the work has been exceptional. All of the lads that have been on the job were friendly and considerate, while being hard working and efficient."
Mr Roe - August 2018
"Andrew did an absolutely fantastic job yesterday, very pleased."
Mr & Mrs Bluck - August 2018
"They were lovely gents who were punctual, polite and left everything clean and tidy."
Mr Brown - August 2018
"Your guys are really good and professional."
Mrs Bicknell - August 2018
"Happy with the works, he was polite and informed me off what he had done."
Mr Davies - July 2018
"Happy with the works, the operative came on time, was polite and left the job lean and tidy."
Mrs Edmunds - July 2018
"Happy with the painting works. The operatives were polite and really nice."
Mrs Cordin - July 2018
"Very happy with the works completed.
Ashley was great, very polite and did a brilliant job."
Mrs & Mr Wilkins - July 2018
"I am writing this email to say thank you for all your help with regard to our snagging list and drainage works which has now been completed at our property.
We have been very impressed by the work carried out by Elite. Everyone has been very polite, hard working and worked with care and consideration for us with outstanding results.
We are so pleased we would most certainly recommend a Bellway home for the aftercare service we have received.
Thank you so much."
Miss Bradley & Mr Wilcox
"I am happy with the works, matched the grouts well and couldn't tell the difference."
Mrs Edmunds - May 2018
"Just to let you know all internal doors have been fitted and look fab! Please pass on our praise to the 2 main guys who fitted them for us."
"I was really pleased with standard of works that have been completed and I’m really with the operative that attended."
Mr & Mrs Morris - March 2018
"We are happy with the works that have been carried out at our property."
Mr C Bent - March 2018
"Andrew did a great job, really nice guy."
Dr and Mrs Somaiya - February 2018
"Andy did a lovely job, thank you."
Mrs Ford - February 2018
"Very good, the operative was brilliant, really impressed. Please pass to his management."
Mr Titley and Ms Hulme - January 2018
"Jon did a really well job and the work he did looks great."
Mr and Mrs Williams - January 2018
"Really pleased with the works carried out, no problems at all."
Mr Glass - January 2018
"Pleased with the works that were carried out, very good."
Mr Shackleton - January 2018
"Pleased with all the works carried out, no problems."
Mr and Mrs Hand - January 2018
"Really pleased with everything, they were a great bunch of lads that did a great job."
Mr Shorthouse and Miss Hibbert - January 2018
"The guys who came were great, really polite and did a good job."
Mr O'Sullivan - November 2017
"Happy with the works carried out at my property!"
Mrs Smith - October 2017
"The lads that did the snags were brilliant, polite and professional. No issues at all.
Impressed with the service form Elite Maintenance."
Mr Pollock - September 2017
"We are both chuffed to bits with the job Santino did for us, he is a lovely guy and worked so hard."
Mr Ullas - September 2016
"The remediation works completed by your team is fabulous, from the timely completion to the excellent standard of works. Great job!"
Miss Jones - August 2016
"Very happy with the repair work that Elite Maintenance completed, he has done a brilliant job!"
Mrs Edwards - July 2016
"Very Happy, Dan was a really nice guy and handled my remediation work professionally and with ease."
Mrs Rachel Wallis -April 2015
"The customer care operative that attended arrived promptly, I am pleased with the repair works he carried out"
Mr & Mrs Jones - September 2014
"All remediation work was completed with no issues at all."
Mr Butterworth - September 2014
"Very happy with the work carried out, they have done a great job."
Mr Preston- August 2014
"We are very happy with the service we have received. The operatives prepared and covered all areas before starting the work, we are very pleased."
Mr Hogan - July 2014
"The workmen were punctual, polite, clean and tidy and I have no complaints at all. The quality of the work was 1st rate and our walls looked better after the work was carried out than before! "
Mrs Watson - June 2014
"It's been a fantastic service, both from yourselves and from the guys onsite. They did an excellent job, nice and tidy, very punctual, it was ideal. We are very pleased."
Ms Little - August 2013
"I just wanted to say how professional Elite Maintenance were yesterday repairing my ceiling. I would go so far as to say that the service of this company was exceptional.
Very professional workmen who did an outstanding job."
Mr Rowe - June 2013
Mr Littleford - May 2013
"Elite Maintenance recently attended my property to undertake work on a range of issues. I have been very impressed with both the speed and quality of their workmanship and would definitely recommend their services to others"
Mr Mistry - May 2013
" I would like to express how grateful I am with the work carried out by your guys. They have exceeded my expectations in everything, I can honestly say I have never met any builder that has been superb in customer service, their honesty and quality of work is perfect.
I can't express how good these two guys really are, they got on with the job ensuring that it was done to the highest standard. I can't find anything wrong with the work.
Best customer service I have ever had and the best workmanship ever. They are an asset to your company and I feel I can always leave them to work if ever they're needed anymore, but judging by the work they have done, I can't see them coming back!
Once again, fantastic job!"