Taylor Wimpey Insurance Repair & Remediation Contractor

Miss Bish - June 2021

"Jack went above and beyond to carry out the work for the Customer. Really pleased with the work he carried out yesterday. Delighted with the service she received from start to finish. I felt really anxious about the work being completed and has put my mind at rest that I can have contractors in the home, who will do a great job."

Mr Brotheridge - June 2021

"John was fantastic. Fixed the problem, moved all of the pipework about, showed me what all the little taps and turn off points were in the plumbing and ran a number of tests to make sure everything worked. He really is a credit to your company!"

Mr Cassidy - September 2020

“I just wanted to drop a short email to pass on my thanks to the workmen who came & sorted the issues with my kitchen - Dan (who was here for 2 days) & Darren, Neil & Jamie.

“They were all professional, efficient & courteous & in these uncertain times, it was very much appreciated."

Mr Donaldson - October 2019

“Excellent customer service based approach to business rarely found these days”

Mr & Mrs Mathars - October 2019

"The guys were really helpful & better that I could have asked. They created a detailed report to send back to my house builder & even put their cups in the dishwasher after they had finished which was really thoughtful!"

Ms Thomson - September 2019

"Excellent all round service! Always on time, high standard of work & always clean up afterwards. Very polite & friendly staff. Really really impressed with the service provided."

Mr & Mrs Paskin - August 2019

“Yes we are happy with the door fitted, everything is sorted now.”

Mr Smith - August 2019

“I am very pleased with everything - everything is in & works. The lads cleaned everything once finished and re-installed everything which works perfectly. Wouldn't have known they were there.”

Miss Fowler - August 2019

“I’m happy with the new loft hatch fitted. He was on time, polite & cleaned up once finished - he even cleaned the other rooms that didn't need doing!”

Mr Karim - July 2019

"Your man was fabulous he came along and sorted everything out - and is all still working."

Mr & Mrs Harris - July 2019

"YHappy with the work. Scott was very kind and got everything put in correctly."

Mr Britland - July 2019

"Happy with the works completed. It was great. He was on time, polite and tidied up once finished. "

Mrs Metcalfe - June 2019

"I just wanted to take the opportunity to highlight the very high standards of work and customer service that Elite Maintenance deliver.

I am one of these people that likes everything to be organised, in control of and for my house to be kept clean, but with the prospect of what was to happen caused me a lot of stress and with pregnancy hormones in the mix was not good.

However from the start of the whole process whereby the manager of Elite Maintenance, Carl Burgess, came to my address to assess the works and to explain in full detail of what was to happen. I could not have asked for a better service; I truly couldn’t.

Carl’s professionalism and patience to take the time to explain things in simple terms needs to be recognised.

Also not forgetting the lads that carried out the works - I only got chance to meet Scott Gidman and same again, I cannot speak any more highly of his level of work, customer service that he delivers and not forgetting his patience - nothing was ever too much trouble. He was polite, friendly. made me feel comfortable in my own house and very trustworthy. I usually would not want to leave workmen in my house whilst I wasn’t here but I had no qualms in doing so.

I look at my kitchen now and I really could not be any happier with it and would not have asked for another company to have carried these works out. To the point that I cannot even tell that it’s been changed. I was worried that the small extension of the wall would cause issues but as I said to Scott - I can’t even notice! That in itself speaks highly of the level of works carried out.

Elite Maintenance have completed a small number of jobs now and every time I am 100% happy - from the minute the office call you to book the works in, to the final process of calling you afterwards to check that you are satisfied with everything.

I deal with members of the public in my job and I know that it is very difficult to please people to 100% customer satisfaction - Elite Maintenance have got a great team and do deliver this."