House Builder Remediation
Elite are House Builder Customer Care remediation specialists to the UK’s largest house builders helping them resolve building defects for homebuyers.
We’re also contracted to the NHBC, the UK’s leading independent standard-setting body and provider of warranty and insurance for new homes, so rest assured we’re capable of fulfilling customer care to the highest standards.
Operationally, we are highly efficient leveraging the best from both people and technology to create a best in class service. As a result of Elite's investment in a bespoke management system, our streamlined workflow operations are second to none. Our offering has been configured to meet the most demanding client requirements and KPIs. We have a genuine appetite for setting the standard in customer service.
Through directly employing our specialist tradespeople we’re able to both provide a multi-trade service and a fully managed solution.
Our operatives are experienced, qualified and courteous individuals that protect your company's reputation. We take representing your company seriously. Due to the nature of our work we are often called into situations that require high levels of empathy and diplomacy as much as they require high levels of technical expertise. We are problem-solvers, conflict resolution providers and are passionate about making the entire process as customer centric as possible.
With 20 years experience of correcting construction defects throughout the UK’s new homes we’re adept at fulfilling the needs of both the developer and the homeowner.
We mitigate the concerns and inconvenience to the home owner and resolve their defects to impeccable standards in the fastest time possible.
Our reputation for excellence extends to all phases, from fast first contact times with the homeowner, initial project assessment and planning, through to remediation and after care.
Our helpful and friendly office staff are on hand between 9.00am to 5.00pm to answer customer's calls, responding to customer's questions, needs and concerns immediately.
Elite's unrivalled dedication, integrity and application of technical skills is the foundation of success for each project and the reason why we continue to receive outstanding positive feedback from extremely satisfied customers.
To find out more about Elite's Customer Care remediation contracting services please contact us.
Call 01785 286648
(between 0900 - 1730 Mon - Fri)
or email us at
We achieve this by ensuring
- an open, honest, pragmatic and transparent service.
- being proud about what we do.
- focused on performance and success.
- operating safely and responsibly.
- always learning and developing ourselves and our processes.
- continuous improvement.
- monitoring customer feedback and surveys.
We are skilled, experienced professionals who are qualified and committed to excellence - We are very very good at what we do.
Our services include
- Light Groundworks & Underpinning
- Fault Finding
- Roof & Dormer Replacement & Repair
- Carpentry Services including resolving creating floors
- Internal Plastering, Mastic Works, Painting & Decorating
- Tiling & Screeding
- High Level / Cherry Picker Works
- External Brickwork, Rendering & Painting
- Insulation issue identification using thermal imaging
- Electrical Installation & Repair
- Plumbing & Heating Installation & Repair
- Gas Safe Installation & Repair
- Glazing Installation & Repair
- Complete Project Management from Consultation to Project Approval