We've collated some of the most frequently asked questions and their answers below however, if you are unable to find the answer to your question below then please don't hesitate to contact our team on 01785 286648.
- Do I have to use the insurance company's contractor for my repairs?
- My insurers have offered me a cash settlement, should I accept?
- What is a Loss Adjustor?
- What types of claim do you deal with?
- What questions should ask when contacting builders directly for a quote?
- Do I need to source different contractors for different trades?
- What can I expect before the work starts?
- What are your office opening hours?
- How quickly can work begin?
- Who will be carrying out the work?
- What if something goes wrong after the work has been completed?
- How do I know work completed is safety compliant?
- Can you provide references?
Do I have to use the insurance company's contractor for my repairs?
No, you are not obliged to use anyone you are not comfortable with! You may wish to source quotes from local builders, recommendations etc, the quote must be competitive (not necessarily lowest) and must "show value".
My insurers have offered me a cash settlement, should I accept?
We work for both Claim Services and directly for the Customer. In certain circumstances, cash settlements may be appropriate, but must be considered carefully before being accepted. You, as the policyholder, need to decide what is right for your needs. Ensure that you can actually have the repair and reinstatement work undertaken for the sum offered - we can provide a free quotation for these works. If further works are required (additional unforeseen items that are discovered after the repair works have commenced) you may find that you have accepted a cash settlement of the claim and are unable to recover any additional costs through your insurance company. With 20 years experience of undertaking Insurance Repair, Restoration & Remediation projects, we do our best to ensure we identify any potential problems from the outset.
What is a Loss Adjustor?
A Loss Adjustor works for or on behalf of the insurance company, it is their job to settle the claim as for the least expense possible. Elite, once appointed deal directly with your loss adjustor making sure that no works are missed from the schedule.
What types of claim do you deal with?
We offer complete insurance repair, restoration and remediation services, be it water, flood, fire, smoke or damage caused by burglary. Whatever your requirements - we're ready to help.
What questions should ask when contacting builders directly for a quote?
If you decide to choose a builder you know or a local builder remember to ask the following questions: Are they experienced in insurance work?Fire and flood damage are very specialised work, not all builders have the expertise to deliver, Elite have carried out this type of repairs for many years. Ask to speak to several customers where the builder has carried out repairs that relate to your requirements.Please see our web site testimonials section, choose several, we will then arrange contact. Ask what kind of guarantee they offer? Elite offer a 12 month guarantee against faulty or defective workmanship. Elite work both as an approved contractor for insurance companies and also direct to the home owner, liaising directly with their insurance company
Do I need to source different contractors for different trades?
We handle every aspect of the work, including the project management and coordination of all trades people, from consultation to project approval. Our multi-skilled reliable tradesmen that specialise in the appropriate fields will be selected according to the project.
What can I expect before the work starts?
Our surveyor, or a person appointed by your insurance company will visit your home and prepare a schedule of remedial work. We also offer a box pack away storage solution, taking care of your possessions before we start.
What are your office opening hours?
Our commitment to customer satisfaction is second to none, our helpful and friendly office staff are on hand between 9.00am to 5.00pm to answer customer's calls, responding to customer's questions, needs and concerns immediately.
How quickly can work begin?
Whether it's a residential or commercial loss, we appreciate the importance to return to day to day living within the quickest possible time frame. We work closely with the insured, as well as the insurance company to ensure situations and requirements of all are met.
Who will be carrying out the work?
Our multi-skilled reliable tradesmen that specialise in the appropriate fields will be selected according to the project and report to a dedicated project manager.
What if something goes wrong after the work has been completed?
We are so confident in our ability to deliver outstanding workmanship each and every project we undertake receives our 12 Month Guarantee. Elite's unrivaled dedication, integrity and application of technical skills is the foundation of success for each project and the reason why we continue to receive outstanding positive feedback from extremely satisfied customers.
How do I know work completed is safety compliant?
Elite Maintenance are accredited members of the following organisations: NHBC, Gas Safe, NCEIC, Safe Mark and CHAS. We can ensure your property is maintained to the highest standards. We work for the UK's largest house builders, insurance companies and private individuals. We are able to offer the same high levels expected with these commercial clients to all our clients.
Can you provide references?
We are always happy to provide customers with a list of recently completed projects and references for every quotation we supply.