Vision Statement

Elite's; synonymous with customer centric service and excellence in insurance repair contracting and property maintenance.

We aim to be the most requested and most trusted by individuals and organisations in need of assistance with fire and flood incidents.

Elite is well established, operating throughout the Midlands since 1990 and recognised as one of the leading maintenance, repair and remediation companies in England.

During the last two decades, we have seen how distressing an insurance claim can be for the customer. Not only is there the damage and inconvenience of dealing with the situation, but coupled with the emotional stress and loss of personal property can be traumatic.

Elite pride ourselves on exceptional customer service - We care about what we do. Our culture encourages everyone in our business to take the extra steps required to turn an ordinary service into an outstanding service.  Our employees take responsibility for their own actions and concentrates on building high quality business relationships at every level. We value collaboration, both internally and with our clients and partners, and rewards the development of new solutions. We believe in:

• an open, honest, pragmatic and transparent service.
• being proud about what we do.
• focused on performance and success.
• operating safely and responsibly.
• always learning and developing ourselves and our processes.
• continuous improvement.

We are skilled, experienced professionals who are qualified and committed to excellence - We are very very good at what we do.

Whether it's a residential or commercial loss, we appreciate the importance to return to day to day living
within the quickest possible time frame. We work closely with the insured, as well as the insurance company to ensure situations and requirements of all are met.

Our helpful and friendly office staff are on hand between 8.00am to 5.00pm to answer your calls, responding to your questions, needs and concerns immediately.

Our commitment to customer satisfaction is second to none and as such, our customer's are always welcome to contact Elite's Managing Director Andrew Orme to ask questions, raise concerns - Andrew's mobile number is 07976433412.

Outstanding multi-trade skills, a personal service and constant pro-active communication ensure Elite's reputation continues to spread across the central England.