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Bellway Homes

In just under 70 years, Bellway has grown from a small, family-owned firm to one of the most successful house builders in the UK and have earned an enviable reputation, built on the pillars of quality, service and trust. Elite is contracted to multiple regions of Bellway Homes providing exceptionally high levels of Customer Care Remediation.

Mrs Maltby - April 2024

High standard of service all the way through. Arrived when expected and was professional and helpful throughout. Problem was accessed and the solution was discussed and agreed with me, then swiftly resolved.

5 Star

Mr Arnold - March 2024

We're thrilled with the exceptional service provided by your team, especially the young man that arrived first and spent the most time on the job, sorry I didn't get his name, but their punctuality, politeness, communication, and meticulous workmanship exceeded our expectations. They left our home in an immaculate state post-service, showcasing their outstanding job! 

5 Star

Mr Baker - March 2024

Excellent work as usual. Arrived on time and cleared up when finished.

5 Star

Mr Hearfield - March 2024

Staff member did a great job, polite, helpful and left the house spotless! 

5 Star

Ms Knowles - March 2022

"Everything was just brilliant thank you. The quality of workmanship, customer service, punctuality, cleanliness and attitude of staff was perfect!"

5 Star

Mr Mitchell - March 2022

"I have had two recent visits. The first on Tuesday 1st March (plastering) and yesterday, 9th March (painting). I am more than happy with the quality of the work carried out, the customer service, punctuality, cleanliness and overall attitude of the gentlemen that carried out the work. Both are clearly very good at their trade and I would certainly recommend Elite Maintenance to others (in fact, I already have done based on previous interaction with you).

"10 out of 10. Please pass on my sincere thanks to both individuals."

5 Star

Mr Wood - January 2022

"Just wanted to say a massive thank you to the guys that have been with us most of the week, especially the kitchen fitter. My kitchen is now wonderful rather than the eyesore that it was. The guys were brilliant and I am always happy to have Elite in my house!"

5 Star

Mrs Andreakis - November 2021

"We have had our works completed on our property today & I wanted to express my gratitude.

"The reception staff have always been polite, friendly & helpful. I always felt looked after by Carl since he first came to assess the property & felt he understood how difficult it is living in a damaged property & undergoing repair work with young children. John & (Theo I think) did a really good job with the floor boards & were very professional & Ian is the best painter/decorator I've ever met.

"Really felt everyone went above & beyond & made a stressful time easier, so thank you."

5 Star

Ms Robinson - November 2021

"The operative arrived promptly. He carried out the work required efficiently with a high quality of workmanship. The cleanliness and attitude were also of a very high standard."

5 Star

Ms Illsley - November 2021

"Elite Maintenance have always been so courteous when entering my home. They remove their boots and when they have finished work they always tidy up afterwards. The workmanship has been very good and I would recommend Elite to anyone."

5 Star

Ms Hemmings - July 2021

"Thank you for sending such professional, kind workers!

"The guys are all so professional, always on time, work hard and I was surprised that they don't even stop for a dinner break! Your whole team tidied up after themselves. Chris is a credit to you and especially the painting and decorating guys."

5 Star

Mr Bramall - July 2021

"Extremely happy with the works completed. I have contacted the NFU at a senior level to convey just how happy I am with the works completed by Elite. Carl managed the work exceptionally and the service provided by Elite all the way through the works was of the highest standard."

5 Star

Ms. Monga - June 2021

“Gary and his buddy (sorry I can't remember his name) were absolutely brilliant.

"All of the criteria - 'quality of workmanship, customer service, punctuality, cleanliness and attitude of staff' can be marked as excellent. They took charge of the list of issues that was provided to them and took the headache away from us (the homeowners), which is exactly what should happen but doesn't in most cases. So very well done.

"Also, I should point out, Rebecca in customer care who booked the appointment for Gary on the 4th of June was extremely polite and professional. Furthermore, the entire appointment booking system - I found it to be very sophisticated indeed. Contact the customer by phone followed by a detailed confirmation email with the operators turning up on time (and on the day they are supposed to) and well prepared. Well done Elite.”

5 Star

Ms Turner - April 2021

"We recently had an Elite representative attend our property to conduct a thermal imaging survey. This lady was very meticulous in her approach to the task and, above all, knowledgeable and very helpful. I highly recommend her thermal imaging techniques.

"Coupled with this, Elite also attended to install a heated towel rail in our en suite. Once again highly professional and very courteous.

"I cannot thank Elite enough."

5 Star

Ms Sartain-Berry - April 2021

"The guys who attended our property did an excellent job. The task lasted all day but we never heard a single complaint or grumble. The workmanship was excellent and we are so grateful that they were there to help us."

5 Star

Mr Gale - March 2021

"Hi Emily,

"Thank you for your support & calls followed up by emails too. I wanted to say that I have had the most superb experience from yourself & also of having works carried out at my home.

"Your works team were absolutely outstanding, polite, superbly efficient, & nothing was too much for them. They even cleaned up afterwards & ran their vacuum around. Their workmanship & professionalism was outstanding. An absolute pleasure to have met these gents & to have had works carried out to such high standards. They were also very covid alert. We made sure we had plenty of sanitiser & wipes for them to use if needed. 

"If I need work completing in the future I will definitely be contacting you to have works carried out.

"Kindest Regards"

5 Star

Mr & Mrs Dean - March 2021

“I wanted to say how pleased we are with the work that's been done to repair the roof leak and bedroom ceiling. I wasn't looking forward to the work as I expected a lot of mess and disruption, but your team of guys were professional, polite and considerate at all times, taking care to ensure the house was protected throughout the repairs. The property was left perfectly clean and tidy at the end of the job both inside and out.

“Thanks for such a brilliant job and giving us peace of mind that it's been carried out to a very high standard.”

5 Star

Mr & Mrs Johnson - March 2020

"The Works were finished today & I would like to put on record our appreciation of how professional, thorough & pleasant the staff from Elite Maintenance & Stone Scaffolding have all been in carrying out the work. Particular mention should be made of Andy, Jim, Carl & Jess.

"Thanks to all."

5 Star

Mr Bell - February 2020

"A BIG thank you to Elite Maintenance for replacing the faulty cold water expansion vessel.

"The gentleman was very professional, considerate & knowledgeable and the system is now in full working order.

"Many thanks."

5 Star

Mr Woodward - January 2020

"Excellent guy who dealt with the interior (painting). He was tidy, clean, did a great job & was very considerate. The other guy that came to do the sealant was also excellent - polite, clean & a great job.

"I would recommend Elite Maintenance to others."

5 Star

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