Taylor Wimpey Insurance Repair & Remediation Contractor

Miss Bish - June 2021

"Jack went above and beyond to carry out the work for the Customer. Really pleased with the work he carried out yesterday. Delighted with the service she received from start to finish. I felt really anxious about the work being completed and has put my mind at rest that I can have contractors in the home, who will do a great job."

Mr Brotheridge - June 2021

"John was fantastic. Fixed the problem, moved all of the pipework about, showed me what all the little taps and turn off points were in the plumbing and ran a number of tests to make sure everything worked. He really is a credit to your company!"

Mr Cassidy - September 2020

“I just wanted to drop a short email to pass on my thanks to the workmen who came & sorted the issues with my kitchen - Dan (who was here for 2 days) & Darren, Neil & Jamie.

“They were all professional, efficient & courteous & in these uncertain times, it was very much appreciated."

Mr & Mrs Mathars - October 2019

"The guys were really helpful & better that I could have asked. They created a detailed report to send back to my house builder & even put their cups in the dishwasher after they had finished which was really thoughtful!"

Ms Thomson - September 2019

"Excellent all round service! Always on time, high standard of work & always clean up afterwards. Very polite & friendly staff. Really really impressed with the service provided."

Mr & Mrs Paskin - August 2019

“Yes we are happy with the door fitted, everything is sorted now.”

Mr Smith - August 2019

“I am very pleased with everything - everything is in & works. The lads cleaned everything once finished and re-installed everything which works perfectly. Wouldn't have known they were there.”

Miss Fowler - August 2019

“I’m happy with the new loft hatch fitted. He was on time, polite & cleaned up once finished - he even cleaned the other rooms that didn't need doing!”

Mr Karim - July 2019

"Your man was fabulous he came along and sorted everything out - and is all still working."

Mr & Mrs Harris - July 2019

"YHappy with the work. Scott was very kind and got everything put in correctly."

Mr Britland - July 2019

"Happy with the works completed. It was great. He was on time, polite and tidied up once finished. "

Mrs Metcalfe - June 2019

"I just wanted to take the opportunity to highlight the very high standards of work and customer service that Elite Maintenance deliver.

I am one of these people that likes everything to be organised, in control of and for my house to be kept clean, but with the prospect of what was to happen caused me a lot of stress and with pregnancy hormones in the mix was not good.

However from the start of the whole process whereby the manager of Elite Maintenance, Carl Burgess, came to my address to assess the works and to explain in full detail of what was to happen. I could not have asked for a better service; I truly couldn’t.

Carl’s professionalism and patience to take the time to explain things in simple terms needs to be recognised.

Also not forgetting the lads that carried out the works - I only got chance to meet Scott Gidman and same again, I cannot speak any more highly of his level of work, customer service that he delivers and not forgetting his patience - nothing was ever too much trouble. He was polite, friendly. made me feel comfortable in my own house and very trustworthy. I usually would not want to leave workmen in my house whilst I wasn’t here but I had no qualms in doing so.

I look at my kitchen now and I really could not be any happier with it and would not have asked for another company to have carried these works out. To the point that I cannot even tell that it’s been changed. I was worried that the small extension of the wall would cause issues but as I said to Scott - I can’t even notice! That in itself speaks highly of the level of works carried out.

Elite Maintenance have completed a small number of jobs now and every time I am 100% happy - from the minute the office call you to book the works in, to the final process of calling you afterwards to check that you are satisfied with everything.

I deal with members of the public in my job and I know that it is very difficult to please people to 100% customer satisfaction - Elite Maintenance have got a great team and do deliver this."

Mr Mitchell - June 2019

“I am happy with everything. They were on time polite and cleaned up once finished.”

Miss Ball - June 2019

“He was really helpful and lovely. He even gave me some paint to do any touchups if my kids get their hand prints on the walls!”

Mrs O'Connor - June 2019

“Happy with the works. The operative was lovely.”

Mr Stephen - June 2019

"I am really happy with Lee's works he did a really good job."

Mr Carr - June 2019

"The operative was perfect."

Mr Yee - June 2019

“We are very happy with the painting of the front door door he did a brilliant job.”

Ms Revell - June 2019

“I am so happy with everything. All is back to normal. It was a pleasure to have James at the property, he was respectful & polite.”

Ms Cachia - June 2019

“Yes I am happy with the adjustments made to my door. Everything was wonderful - he resolved the issue quickly.”

Mr Plum - June 2019

“He was brilliant, turned up 10 mins prior to the appointment, polite & cleaned up once finished.”

Miss Longmore - June 2019

“Happy with the works, the lads were awesome!”

Ms Cefar - June 2019

“Happy with the works completed.”

Mr Fisher - May 2019

“Very happy with the tiling works completed. He was on time, polite & cleaned up once finished.”

Mr Arun - May 2019

“Yes I am happy with the works completed. He was great. On time & cleaned up once finished.”

Mr Oladini - May 2019

“Happy with the works completed.”

Ms Craddock - May 2019

“The guys were really nice, polite & on time.”

Miss Moore - May 2019

“Happy with the works completed. Everything is perfect. He was polite, on time and tidied up once finished.”

Mr Suleman - May 2019

“Chap was good, on time, polite and tidied up once finished - perfect.”

Mr Moore - April 2019

"Oh yes we are happy with the works. He was one of the politest trades I have met. He was lovely, professional and a perfectionist with his work."

Mr & Mrs Naylor - April 2019

"The lads did an amazing job, they were really nice and professional. They did a great job, I came home thinking I would have to clean up and tidy, but the area was lovely. I have had a representative from our house builder over and told them what a great job they did compared to before. Please pass my thanks to your operatives."

Mr Blackburn & Miss Yeomans - April 2019

"Top marks. We are really happy with the works. He went above and beyond."

Ms Lynn - April 2019

"I am happy with the works, he was lovely on time and polite. He even watched the kitten for me."

Mrs Berry - April 2019

"Work was top notch."

Mr Thomas - March 2019

"Yes we are happy with the completed works. He was on time, polite and cleaned up once finished."

Mr Norman - March 2019

"The operative was a polite & friendly man. He cleaned when finished & are happy with the works."

Mrs Morris - March 2019

"He did a superb job. He was polite, on time and cleaned up."

Mrs Metcalfe - March 2019

"We are happy with the works completed. We can now have people in the house without being embarrassed."

Mr & Mrs Williams - January 2019

“We are happy with the works. He was a pleasure to have at the property and was superb and charming.”

Mr Johnson - January 2019

“I am happy with the garage ceiling painting. He was polite and cleaned up once finished.”

Mr & Mrs Treacy - January 2019

“Please pass our compliments to your chap he was good.”

Mrs Waldron - January 2019

“Neil did a god job, he was polite an on time no concerns at all. I am happy with the works completed.”

Mr & Mrs Bedward - January 2019

“He was good, very impressed. Much better than other companies who attended.”

Mr Bulman - January 2019

“He was polite and on time did a good job, everything is fine and dandy.”

Mr Millard - January 2019

“Pleased with the tiling and he left everything clean and tidy afterwards.”

Miss Lole - January 2019

“The lad who fitted the dining room was lovely and professional.”

Mr Laughton & Miss Nicholls - January 2019

“We are happy with the tiling works completed. He was a nice chap and cleaned up once finished.”

Mr Smith - January 2019

“They did a fantastic job and were great.”

Mr & Mrs Fell - January 2019

“Experience was good. the workmen came and did the jobs efficiently.”

Ms Revell - December 2018

"The lads were fabulous, they were lovely in horrid weather conditions and left everything lovely and clean."

Miss Edwards - December 2018

"Yes am very happy with the works, he was polite, on time and sorted the door."

Mr Ryan - December 2018

"Oh yes the pointing completed was great. He was courteous and punctual."

Mr Greenfield - December 2018

"The operatives and the man who did the nail pops were good."

Mr Ghinet - December 2018

"Yes we are happy with the works. He was tidy and polite, all perfect."

Mr Turvey - December 2018

"I'm happy with the works completed, they are good. Your operatives turned up on time and left everything clean and tidy."

Mrs Wormstone - November 2018

"I just wanted to say that I was very impressed with the work carried out and how the maintenance men you sent cleaned up after each job.

In particular Jamie was efficient, well mannered and hard working. I will also say I am impressed with the efficiency and consideration I have had from Paige (Customer Care Administrator)."

Mr Davis - November 2018

"We are happy with the works. Your operative was polite, on time and cleaned up when finished."

Ms Walsh - November 2018

"I just wanted to say how pleased we are with the chap who has turned up today, he is so polite and has been moving from one job to the next. The ladies on site have come to me to say how polite he is. Many thanks."

Mrs McClelland - October 2018

"I would just like to inform you of the extremely professional service I received today from Neil, the gentleman who attended my property to fix the creaking floors boards.

He completed a thorough and careful job, and was happy to answer any questions I might have in a pleasant and jovial manner and left my property as he found it.

I do believe we live in a society where people too readily complain, but forget to accolade. Please ensure my sentiments are passed on to his senior management team."

Mr Williamson - October 2018

"I am happy, they went above and beyond, were on time and even vacuumed up after they had finished."

Mr Stafford - October 2018

"The young lads who attend were amazing. They were polite, friendly and got on with everything."

Mrs Beeby - October 2018

"We are happy with the works completed. I have no complaint where the lads are concerned - they we lovely, polite and cleaned up."

Mr Braimbridge - October 2018

"Happy with the work. We were told he would arrive between 08:00 -08:30 and he turned up at 8 am on the dot. He was very polite and cleaned and tidied up afterward."

Mrs Lovatt - October 2018

"Happy with the new door. the operative was polite and courteous."

Mr Brotheridge - October 2018

"He was a good bloke, he was on time and cleaned up when finished."

Mr Yardley - August 2018

"He is a good chap, we are happy with the decorating works. He turned up on time and left the property clean and tidy."

Mr Parker - July 2018

“Hi I would like to provide some positive feedback regarding one of your technicians - Rob Lewtas.

Rob called at our house last Friday (13th July) on behalf of Taylor Wimpey to fix some snagging issues. Rob was excellent during his visit. He did everything to a high standard and explained to me what he was going to do and why - he took his time and didn't rush.

He was polite and respectful and was also able to provide some valuable advice on other matters as well. He is a credit to your company. I would appreciate if this could be passed on to his management team.

Many thanks.”

Mr Robert & Mrs Levin - May 2018

"The operative was amazing."

Mr Davis - May 2018

"I am extremely happy with the works that were completed."

Mr Davidson-Potter - May 2018

"I am happy with the works. The operative was perfect."

Mr Williams & Miss Stanyer - May 2018

"I am pleased with all the works. The operative was early and ready to go from arrival."

Mr Allen - May 2018

"I am pleased with the works the operative completed."

Mr Heaney - May 2018

"I just want to say how professional and polite Lee and Santino were. I was very impressed."

Mr Roberts - April 2018

"I just wanted to drop you an email to pass on my thanks for the work carried out at my home over the last three days. In particular I want to mention Reece and Bjorn who have been here for the last two days & have worked through their lunch today to complete everything. Their work is flawless.

All members of team were highly professional, the work has been carried out to a very high standard and is exactly what I was hoping for."