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Claims Handler

We're hiring!

Claims Handler position available now. 40 hours, office based with potential for some home working.

Salary negotiable based on experience.

Apply sending CV and covering letter to Tina Godbold, General Manager - Tina@elitemaintenance.co.uk

Role Involves

  • Creating and updating building repair schedules using client specific schedule of rates.
  • Utilising various scoping tools as required by the client.
  • Applying policy cover and insurer liability where applicable.
  • Referring surveyor comments to clients in a professional report format ensuring any recommendations are clear.
  • Identifying and reporting complex cases to clients, recommending a resolution where appropriate.
  • Assessing site photos to ensure evidence is visible to the client.
  • Reconciling claim costs upon completion of repairs including reviewing material invoices.
  • Booking surveys and repair dates with customers.
  • Ordering materials on behalf of customers.
  • Liaising with third party companies including asbestos specialists, drying companies and Loss Adjusters to ensure a smooth claims process.
  • Keeping customers and clients updated.
  • Provide day to day support to the surveyors and trades.
  • Processing incoming post within a timely manner.
  • Ensuring service level agreements are adhered to.
  • Keeping internal and external IT systems updated.

Skills & Experience

  • Previous experience in property claims handling role.
  • Experience building and amending repair schedules is essential.
  • Good customer service and communication skills.
  • Strong IT skills with the ability to use multiple computer systems.

How To Apply

Apply sending CV and covering letter to Tina Godbold, General Manager - Tina@elitemaintenance.co.uk

Our Accreditations

NICEIC
CHAS
CRB
Gas Safe
NHBC
Safemark
SSIP
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