January Blues

Mrs Williams living in Bucknall is a lady who lives alone and had been away for Christmas, when she returned she opened her door to 4 inches of standing water.

Background

The standing water was removed by another contractor who were also responsible for drying out the property out.

Some 6 weeks later, the remediation work was passed onto Elite. When we visited the property we found a very unhappy and frustrated client as the property was still not dry. The original contractor had only installed one dehumidifier at the property which was wholly inadequate for the severity of the water damage. With the ceilings hanging down it was easy to understand why the client was upset.

Taking control of the situation

From that moment on we took total control and responsibility for the remediation work liaising directly with the insurance company we enabled Mrs Williams to step away from further frustration that would likely ensue from dealing with the situation.

Fast turnaround

The following day our team removed the kitchen ceiling, whilst an operative travelled to London where we had sourced dehumidifiers as it just so happened there was a national shortage at the time. With the dehumidifiers installed the very same evening, Mrs Williams' property dried out within 1 week. A week later we replaced all the damaged ceilings and completed the redecoration.

From taking control to 2 weeks to completion. We get a real sense of achievement being able to make a positive impact on a client's situation.

Summary

It's when a client becomes quite emotional upon completion that you begin to understand what a difference we make to their lives. In a perfect world there wouldn't be the need for remediation services but that's just life, bad things sometimes happen and our job is to be there to make it right again.